What is The Lost Magic of Christmas?
Deep in the woods, something magical has gone missing… and Santa needs your help!
Begin your adventure at the Sorting Office, where each child receives a special wooden token. Follow the festive woodland trail, complete magical tasks, collect Christmas magic along the way, and help restore the spirit of Christmas before meeting Santa in his woodland grotto.
Most families spend approximately 1.5 to 2 hours enjoying the trail and activities, although you are welcome to stay longer and enjoy the garden, café and festive atmosphere.
Is the event suitable for all ages?
Yes. The trail has been designed primarily for children aged 2-12 years, but older siblings, parents, grandparents and friends are all encouraged to join the adventure.
Will we meet Santa?
Yes! Every child ticket includes a visit to Santa in his woodland grotto and a special gift.
What should we wear?
This is an outdoor woodland experience, so please dress for the weather.
We recommend:
- Warm clothing
- Waterproof coats
- Sturdy footwear or wellington boots
- Gloves and hats on colder days
Some paths may be muddy following wet weather.
Is the trail buggy friendly?
Most of the route is accessible for sturdy buggies, although some woodland paths can be uneven.
If you have specific accessibility requirements, please contact us before your visit and we’ll be happy to help.
Can I bring my dog?
Your dog is welcome to join your family on your visit. Dogs must remain on lead at all times.
Is there parking available?
Yes. Free parking is available on-site for all ticket holders.
Please allow plenty of time to arrive and check in before your booked session.
Do adults need a ticket?
Yes. All visitors attending the event require a ticket.
Children receive the full Christmas experience including their wooden token, magical activities, Santa visit and gift.
Adult tickets include entry to the trail and festive event.
Is there food and drink available?
Yes. Our café will be serving festive refreshments, hot drinks, cakes and light lunches.
You may also find seasonal treats available during the event.
What happens if it rains?
The Lost Magic of Christmas takes place outdoors and will go ahead in most weather conditions.
We encourage visitors to dress appropriately and embrace the festive woodland adventure.
In the unlikely event of severe weather affecting the event, ticket holders will be contacted directly.
Can I take photographs?
Absolutely. We encourage families to capture magical moments throughout the trail.
There are plenty of festive photo opportunities including themed displays and woodland scenes.
Please be considerate of other visitors when taking photographs around Santa’s grotto.
What time should we arrive?
Please arrive around 15 minutes before your booked timeslot to allow time for parking, check-in and collecting your adventure instructions.
Can I change my booking?
Please refer to our booking terms and conditions or contact our team as soon as possible if you need to make any changes.
Are tickets refundable?
Tickets are generally non-refundable except in exceptional circumstances or if the event is cancelled by the organisers. Please see our full booking terms for details.
Is the event suitable for children with additional needs?
We want every family to enjoy a magical Christmas experience. We are hosting specific quiet sessions which may be more suitable for children with additional needs. If your child has additional needs and you would like to discuss how we can support your visit, please contact us before booking.
Any final tips?
🌟 Wrap up warm
🌟 Arrive early
🌟 Bring your camera
🌟 Don’t forget your Christmas spirit
Most importantly, help Santa find the lost magic of Christmas! 🎅🎄✨